HOW TO REFER TO CCCRD
CCCRD has received countless referrals from families, friends, pastors, lay leaders, schools and organizations. We recommend following this process of referring someone for counseling.
1. If you are making a non-professional referral (you are a friend or family member), speak with the person about his or her need for help and why you are recommending the counseling center of your choosing. Provide the person with information about the center, such as website and/or phone number. The referral can then contact the center with questions or to make an appointment. We suggest you follow up with the referral to be sure they have gotten help.
2. If you are making a professional referral (you are from a church or other organization), ask permission from the person you are referring to talk with the counseling center of your choosing so you can call the center and provide relevant information (name, problem and history) about your referral. By doing this, the center can follow up with you, even if the person fails to follow your recommendation. Of course, confidentiality is the right of the client and must be waived in order for the center to communicate with you.
3. Based on the extent of the client's permission, we will contact you after the first scheduled appointment with a "Thank you" or more detailed information, if you wish and the client agrees. Sometimes a client refuses to give us permission to contact a referral source to give even a thank you. If you do not hear from us, this is the reason. In this situation, we suggest you inquire of your referral what action he or she took. If you call us, and we do not have a client's permission to speak with you, please understand that we are bound by ethical and legal standards not to reveal any information, even if the person is in treatment with us.
WHEN TO REFER
There are several criteria upon which to base your judgment about when a referral is necessary, and you will have your own. Some of the most significant criteria are:
(1) When you are overwhelmed by the number of people you are counseling.
(2) When you are counseling beyond your experience and training.
(3) When you cannot seem to move beyond an impasse with a person.
(4) When you know that your feelings of attachment or negative feelings are influencing your counseling judgment.
(5) When the person you are counseling requests a referral.
(6) If you do not offer counseling to others, professional help is recommended when a person exhibits certain symptoms that include: conflicts that exist for six months or more with little or no resolve; self-damaging behaviors (or threats of); sudden, significant changes in mood, thought or behavior; when a person significantly deviates from the expectations of the individual's culture in thought, feeling, relationship or behavior; and when family and friends are experiencing unusual difficulty in their relationships with someone.